Frequently Asked Questions

How long does shipping take?

Most orders are processed within 1–2 business days and arrive within 7–14 business days. You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?

Yes! We ship worldwide. International orders may take 10–20 business days depending on your location and local customs.

What if my item arrives damaged or I'm not happy?

We offer a 30-day satisfaction guarantee. If something is wrong with your order, email us at support@pawpeak.com and we'll make it right — no questions asked.

Can I track my order?

Yes. You'll receive a tracking link by email once your order ships. You can also track your order at any time by visiting our order tracking page.

How do I return or exchange an item?

Email support@pawpeak.com within 30 days of delivery. We'll send return instructions. Return shipping is covered by us if the item was defective or we sent the wrong item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Are your products safe for my pet?

All products we carry are vetted for pet safety. Items that contact food or skin are BPA-free and use pet-safe materials. If you have specific concerns about a product, email us before ordering.